Heath Windows and Doors - A local Family Business Built on Care.
If we could only use one word to associate with our business it would be 'care'. We care about our customers and we care about each other. Each member of the team is as passionate about the business and providing unrivaled service.
We pride ourselves on being known in the area as a company that delivers quality products and service. To maintain the quality, we made a conscious decision to always fully employ our installers. This allows us to fully support them and gives us the control to maintain quality standards. That loyalty is rewarded and a quick look through our reviews will show you that our fitters are often mentioned by name and are clearly a credit to our company.
This is unique in an industry that has always sub-contracted building work. For the customer it means guaranteed care and quality.
We serve areas such as the Rhondda, Bridgend, Newport, and all of Cardiff and Vale and also cover Newport and all of South East Wales. We genuinely care and realise that each home is individual and so we will work with our customers to achieve their requirements.
We are proud to be highly commended as a family business in the Cardiff Business Awards. Since starting the business over twenty years ago, we have strived to be an important part of the Cardiff community. We are well supported through our Facebook Page where we have a substantial following. Join us there and you will quickly get a flavour of who we are. You will also see more than 50 5-star reviews on Facebook alone. You can also see many more reviews on Google My Business and All Checked.
We have worked hard on our showroom to equip it with as many full-size samples as possible but also to provide an environment that you will enjoy visiting. Choosing home improvement products should be a pleasure and we do our best to make sure it is. We were recently awarded 'Showroom of the Year' in the National Fenestration Awards but best of all, the people who count - our customers, tell us it's the best showroom in Cardiff and South Wales.
Visiting our Cardiff Showroom.
When you visit our showroom, you will be greeted by friendly staff who will make you feel welcome. We are currently abiding by lockdown rules and be assured that we take any safety measures necessary.
When we are open, you will usually be greeted by Sophie or Max. The boss is never too far away so I'm sure you will run into Miall at some point too.
You will never feel under pressure. Come and browse for as long as you like. We are here to help, not badger you.
The way that we present ourselves to the Cardiff public has changed a lot over the years but we chose the green because of our beautiful Welsh Valleys and because we feel it is representative of our values. We are passionate about doing our bit to protect the environment and are aware of the impact that used windows and doors could have if not disposed of properly. You can read more about our values here. We are also mindful of partnering with manufacturers who share our values.
We're a growing business and part of that is to represent our brand in a professional way. We were excited to take delivery of another new van this week. One of the benefits of dealing with a small company is that we bring your windows and doors with us on the day. Some companies will deliver ahead of time and expect you to store the parts until the fitters arrive. Our larger vans enable us to carry any part and your installer will bring them on the day of installation.
We have a great team of highly skilled installers who will ensure that your windows and doors are fitted perfectly. Our reviews show that they go over and above what customers usually expect. They're a great bunch of lads whose prime concern is to complete a great job but you can see from the photos, they like a laugh too.
Developing expertise takes time. Our staff can stay with us for extra training because we employ them. Subcontractors, on the other hand, can't afford the time off for on-going training. It's an unregulated business so anyone can fit windows.
Great windows and doors require expertise to install if you want them working year after year. This is just as important for simple windows and doors as it is for more complicated structures such as bi-fold doors, conservatories, and replacement roofs.
There would be no point in having fabulous products without the expertise to install them and know that our customers will be happy.
More Time for Better Results.
As with most things, if you want a better product, you’ve got to take more time putting it in and making it. The quality of the installation often depends on taking the amount of time truly necessary to do it. If you want an amazing seal and perfect finishing, you’ve got to slow down and do it right!
Fewer Mistakes by Employees.
Because our employees are trained well and take time out to do the job right, they make fewer mistakes. As they say, practice makes perfect but perfect practice makes you even better. The quality shows in their work and fewer mistakes makes for better business and happier customers. Slowing down is a win-win for everyone.
We all live in and around Cardiff and you probably know that there is great community spirit. Obviously, we are rugby fans and love to cheer on our fantastic Welsh team. Our Miall fancies himself for the squad but so far has only made it for Taffs Well RFC Veterans. Keep trying Miall!
James is also a rugby supporter and was proud to receive his Wales Deaf rugby cap. The Wales Deaf management team is run by a group of dedicated volunteers who provide advice and support in the field of coaching, physiotherapy, conditioning, finance, administration and media relations.
Our Max (they don't call me Max for nothing) Watkins is also Captain of the Taff Wells team.
Proudly Serving Cardiff for Ten Years.
This weekend saw us celebrating ten years at our Cardiff showroom. It's been a roller coaster as most businesses are at times. We started from nothing and have built a solid reputation in that time which is refelected in our reviews.
Nobody could have predicted the onslaught of COVID both with the initial devastation followed by the surge of interest in home improvements. While celebrating our ten years in business, we have not forgotten that others have not been so fortunate. We are very lucky to be in an industry that has been able to continue working and are humbled by the support of our customers.
We love providing home improvements and making a difference in people's lives. Many of our customers have become friends and we've been here long enough now to see customers return several times.
Our celebration was just as much a thank you for our fantastic team. Several have been with us from the start and we are far more than a work team. We are a family and all strive towards a common purpose, which is to make our customers happy so that we can celebrate again at the 20 year mark.
Unfortunately we couldn't get the whole team together for a photo but here's a few from the night. Don't they scrub up well!
Nice People to do Business With.
There is no pressure or obligation when you speak to us. Your home improvement purchase is important and we value your business. We treat you with respect by offering the advice that is right for you and your home. We are fair and straightforward with our quotations. No artificially inflated prices to show false discounts - Guaranteed. You can find out more about us here.
Heath Windows and Doors Ltd is Certass approved and for further peace of mind, we secure your deposits with Insurance Backed Guaranteed. Our doors and windows are fitted by exceptional installers who have a great deal of expertise backed by continuous training. This is one of the benefits of using a company that fully employs its installers. We insist that they take the time to complete a first-class job and because they are employed, they can afford to do so. All of our products carry at least a 10 year guarantee. We are Allchecked approved installers with verified reviews and Which Trusted Traders. We are regulated and authorised by the Financial Conduct Authority partnership 07762081 - We do not send to a panel of lenders but use Omni retail finance.
While we will try to accommodate anyone who visits without an appointment, we strongly advise booking so that we can give you our best attention. We request that you wear masks and use the sanitiser provided at the entrance.
We're told that we have the best showroom in Cardiff and South Wales and now we have won the National Federation Award to back that up. Please pop along to our Cardiff showroom and get to know us, or call to arrange for us to visit you. Call us on 02920 650 854 or visit this page to contact us.